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Multi select Knowledge Base articles

there’s no multi-select or select-all for moving content around - has to be done 1 by 1, which is inefficient
4 months ago in Knowledge Base 1 Backlog

Google Task Integration.

Ability to add Google Tasks and get alerts on comments.
10 months ago in New integration requests 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
12 months ago in AI / AI knowledge / Knowledge Base 0 Backlog

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
over 1 year ago in Chatbots 1 Backlog

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.
over 3 years ago in Auto-reply 1 Backlog

Ability to use the chat visitor inactivity and/or the time the chat visitor has spent on a chatbot flow step as a trigger for a chatbot action

We would like the ability to use set different actions based on how long a chat visitor spends on a step / if they don't interact with the step for a certain amount of time. For example, if they're stuck on a step for too long, we'd like to build ...
11 months ago in Chatbots 0 Backlog

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.
3 months ago in Admin Experience 1 Backlog

Changing the transcript email subject line from Front Chat

Currently, when the customer is being sent the transcript email from the Chat, the subject line is "Chat". It would be amazing if this could be configured to something more tailored for a better customer experience.
11 months ago in Front Chat 1 Backlog

Make it easy to reset default style in composer

No description provided
about 1 month ago in Compose - write efficiently with quality 0 Backlog

Knowledge Base usability & formatting improvements

When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...
12 months ago in Knowledge Base 1 Backlog