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Enhanced P1 side bar editing

Admins that manage a large amount of workspaces are struggeling to (pin inboxes/ pin teammtes/pin tags) in their navigation pane since they have to scroll all the way down again when clicking on the (edit sidebar) icon
over 1 year ago in P1 navigation - left pane 0 Backlog

Native integration with Ada

Built a native integration with Ada
over 1 year ago in New integration requests 0 Backlog

Ability to group notifications when receiving multiple emails/assignments at once

When things are assigned to me in bulk all at once rather than getting 1 notification about it I will get individual notifications for each one. This is problematic when I get 20+ all at once. Would be great to have an option to group notification...
over 1 year ago in Notifications 0 Backlog

Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
over 1 year ago in Chatbots 0 Backlog

Analytics for chats initiated on different visitor URLs

We would like a report of what pages customers initiate help requests through our Chat widget.
over 1 year ago in Live Chat 0 Backlog

Option for imported Tags to be private

When we first began with Front all of our Outlook folders from all of our employees became Tags. As a result we had over 100 different Tags. All of those imported Tags were available/visible to all of our employees. It would be better if we could ...
over 1 year ago in Email channels / Tags 0 Backlog

Make private archive action visible on activity timeline

No description provided
over 1 year ago in Triage - get to inbox 0 0 Backlog

Add a "Today" button on the vacation responder date picker

No description provided
over 1 year ago in Vacation responders 0 Backlog

Ability to make an email visible in multiple inboxes

Let's say a question is relevant to several teams. Instead of individually tagging the team members in the email or forwarding the email, is there a way to make the email visible in multiple inboxes simultaneously? It would be great if we could ha...
over 1 year ago in Navigate - find your work 0 Backlog

Limit User Ability to Delete Shared Contacts/Lists

There is risk allowing all users to delete/edit lists that they have access to but did not create. We believe having the ability to limit users ability to change/delete lists they did not create would mitigate the risk to a larger user group where...
over 1 year ago in Contacts Manager 0 Backlog