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Adding "Create Task" or "Create linked Conversation" as an option to workflows.

Example: When a comment is added by sales, body contains "#quote", if the conversation is in accounting, then create task in inbox accounting. When a comment is added "#redston", if conversation is in production, the create link conversation with ...
about 1 month ago in Core Product Experience / Rule actions 0 Backlog

Increase limit for table exports in Analytics

Tables in Analytics report are limited to a certain number of rows, for example the details table in the CSAT report is limited to 500 rows. Although it may make sense to limit the number of rows to load in the app, it would be great if we could d...
about 1 month ago in Exports, API and connectors 0 Backlog

Front Chat localization to support different languages

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.
over 4 years ago in Live Chat 14 Planned

Add custom fields to messages

It would be very useful to be able to add a custom field to messages in front, or maybe to be able to add custom metadata key value pairs. There are cases where we want to be able to tie information to a specific message in a conversation to recor...
21 days ago in Custom fields 0 Backlog

Different signature on reply emails than on initial email

Option (perhaps a setting or a rule) to have a different email signature on reply emails than on initial emails. This is available on other platforms. My signature is quite lengthy on purpose, but it doesn’t need to appear on every subsequent repl...
over 2 years ago in Signatures 2 Backlog

Dark mode for mobile app (iOS and Android)

Please make dark mode available for phone app as well
over 2 years ago in Client Platform 3 Backlog

Private comments / notes to self on conversations

Also: notes without a conversation
over 2 years ago in Comments / @ mentions 1 Backlog

Integration with 3CX - telephony system

3CX is a popular telephony solution, particularly in EMEA
over 1 year ago in Developer Platform 0 Backlog

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
over 3 years ago in Default channel management 7 Backlog

Provide analytics visibility into how long a ticket is in open statuses

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved
2 months ago in Core Product Experience / New metrics 0 Backlog