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More color options for team inboxes

It'd be great to have more color options for team inboxes than the current limit. For firms that have many team inboxes, this can be helpful to easier categorize their sidebar and review incoming emails via the email's dogear color in the corner.

12 months ago in Collaborate - work together seamlessly 0 Backlog

3 VOTE

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...

over 1 year ago in CSAT / Workflows 0 Backlog

1 VOTE

Support Required Tagging rule on the mobile app

Our untagged emails are originating from archived emails accessed via cell phones. We would like the required tagging rules to also apply to the email application on mobile devices.

6 months ago in Workflows 0 Backlog

2 VOTE

Expose Conversation Custom Fields to Plugin SDK

Right now if we need to access custom fields on a Conversation via the Plugin SDK, we need to issue a server-side API request to GET /conversations/:id. It would be helpful to expose conversation custom fields to the Plugin SDK in the same way as ...

12 months ago in SDK 1 Backlog

5 VOTE

Time-based dynamic variables

Example use case: In building some rules/macros, I want to access the current timestamp. For example, I want to create a tag prefixed with the current date; "[2025-03-25] {generated-tag-name}". At present, you can fetch a timestamp from attributes...

over 2 years ago in Smart rules 0 Backlog

5 VOTE

Ability to verify chat visitor identity using fields besides email

Currently the Chat SDK allows you to verify chat visitor identity using email only. This would allow you to verify chat visitor identity using other fields like phone number or user ID.

over 2 years ago in Live Chat 0 Backlog

6 VOTE

Undo/redo buttons in the composer

No description provided

almost 3 years ago in Composer 0 Backlog

8 VOTE

Hide my auto-responder messages from conversation threads

No description provided

almost 4 years ago in P3 display 1 Backlog

3 VOTE

More Granular Permissions for Moving Messages

Hi! I'd like to be able to restrict moving messages between workspaces. For example, I have an IT workspace that I'd rather users in my Production workspace not be able to move things to. There may also be inboxes in a workspace that people should...

over 1 year ago in Increase granularity of admin permissions / Permissions / Workspaces 0 Backlog

3 VOTE

Access Contact's Account via Plugin SDK

As a developer, I'm building a plugin application with the Plugin SDK. It would be helpful to access the Account record for the Contact(s) included in a conversation directly in the payload provided by the plugin SDK, rather than being required to...

over 1 year ago in SDK 0 Backlog

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