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Display more detailed hour info

We noticed that when using the "hours since an email was sent", it seems to round up to 1 day after about 19 hours. There is a big difference between 19 hours and 24 hours, and we often use the 1d to see at a glance if our queues are backed up bey...
8 months ago in Core Product Experience 0 Backlog

Slack thread replies as notes

We have a #front-inbox chanel which is a stream of incoming front tickets. This is a channel, but just a destination for alerts. However, if someone replies to those threads, it is not tracked as a note. I think it would be AWESOME if a slack thre...
8 months ago in Other channels 0 Backlog

Update rules to recognize tags added from the Front API

Background I was fixing an issue where a notification rule for a broker wasn't working. The rule was supposed to notify him when his team's tag was added to an email in our invoices inbox. This tag is added programmatically through an API, and we ...
8 months ago in Developer Platform 0 Backlog

Sound notification for discussions

Having an audible alert for discussions to leverage them more of an instant messenger. Potentially getting rid of slack and other more im type tools.
8 months ago in Core Product Experience 0 Backlog

Boost.ai Integration

No description provided
8 months ago in Developer Platform 0 Backlog

New themes

Can we have more theme features like Outlook and Google has?
8 months ago in Client Platform 0 Backlog

Support Community Forum

Users assist each other in resolving issues; and ability to capture that information and turn it into KB articles.
8 months ago in Knowledge Base 0 Backlog

Front<>Appscript integration

The messages are usually appearing as a draft in GMail. However, in Front they do not appear as draft.
8 months ago in New integration requests 0 Backlog

More resources and types for custom fields

Add custom fields for more resources: Company, Workspace Add more custom fields types: Tag List, ... This can unlock many scenarios that need a centralised record of constants: incident management with IMs, advanced rules scenarios etc.
8 months ago in Custom fields 0 Backlog

Integration with Insightly

No description provided
8 months ago in New integration requests 1 Backlog