ADD A NEW IDEA

All ideas

Showing 1610 of 1610

Customize timeframe of automatic chat widget refresh

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...
11 months ago in Live Chat 0 Planned

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
11 months ago in Knowledge Base 0 Already available

Google directory sync

Sync external contacts from Google Contacts into Front
over 3 years ago in Developer Platform 0 Backlog

Add native task management / to-do's function

Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.
over 1 year ago in Core Product Experience 1 Backlog

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
about 3 years ago in Admins can control more teammate settings 1 Backlog

Rules action - Merge contacts

Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).
7 months ago in Workflows 0 Backlog

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
almost 3 years ago in Comments / @ mentions 4 Backlog

Full offline mode

Ability to use the Front app while being offline - all major functionality
over 3 years ago in Desktop 9 Backlog

Ability to see holistic context for SLA activities

When checking an SLA activity (e.g. in the right hand sidebar) such as the SLA Breach tag being applied, it would be useful to see additional contextual information such as: Whether the breach occurred within/outside business hours Whether the con...
27 days ago in Insights 0 Backlog

Front Chat SDK as NPM package

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...
7 months ago in Dev Relations / Front Chat 1 Backlog