ADD A NEW IDEA

All ideas

Showing 2078 of 2078

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
over 2 years ago in P2 display - conversation list 2 Backlog

Evaluate Smart QA only for some teammates

Allowing the rule to define what teammates / teammate groups should be evaluated
4 months ago in AI / Insights 0 Backlog

Notify me when and why my Front webhood gets disabled

Our webhook has been disabled twice now and we have no idea why. We've had two engineers go thru all our webhook logic to make sure we're returning the correct response. This goes down and we often don't notice for a few days, and our data gets ou...
8 months ago in Developer Platform 0 Backlog

Ability to propose a new time & accept/decline proposed times for a calendar event

No description provided
over 4 years ago in Managing/Updating Events 1 Backlog

Ability to duplicate message template

Ability to copy message templates.
over 2 years ago in Message templates 2 Backlog

Add Conversation Events to Audit Logs

Include conversation events (tags applied, rules applied, etc.) on audit logs.
4 months ago in Admin audit trail 0 Backlog

Scope inbox availability of tags when importing channels

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...
over 2 years ago in Object/resource management 0 Backlog

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
about 4 years ago in Admins can control more teammate settings 3 Backlog

[omnichannel] AI Message Translate for Chat, Portal, WhatsApp, SMS, Slack, and Custom Channels

Allow for usage of AI Translate functionality (message is received, language is auto-detected and user is able to translate message into language of their choice) in channels beyond email. Specifically, Chat, Portal, WhatsApp, SMS, Slack, and Cust...
6 months ago in AI / AI language 0 Backlog

Ability to add / install custom fonts

Please add the ability to add / install custom fonts in order to support corporate branding, specific design/format needs, and more.
over 2 years ago in Core Product Experience 6 Backlog