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[accuracy] Similar conversations accuracy improvement

Similar conversations lack of accuracy.Ideas: Leverage topic similiary + intent similiarity Allow to remove "similar" results
about 1 month ago in AI / AI similar conversations 0 Backlog

[action] Auto Correct or suggest spelling and grammar suggestions

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct auto-suggestions in pop-ups, without selecting the "c...
2 months ago in AI / AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 1 Backlog

Front Chat localization to support different languages

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.
over 3 years ago in Live Chat 11 Planned

Create & view events from ICS files

No description provided
about 3 years ago in Create New Event 7 Backlog

Full preview of message template

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.
5 months ago in Core Product Experience 1 Backlog

Integration with Microsoft OneNote

An integration with OneNote would be really useful Within Outlook, users can just click a button and their email details, including files, can be sent to OneNote, to collect both the email info and meeting notes, and things unrelated to email into...
7 months ago in New integration requests 0 Backlog

Ability to duplicate message template

Ability to copy message templates.
almost 2 years ago in Message templates 1 Backlog

Microsoft To Do Integration

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.
over 1 year ago in New integration requests 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
4 months ago in CSAT - Customisation - Survey 1 Backlog

Drag & drop attachments from Front emails on Mac

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...
about 1 year ago in Attachments 0 Backlog