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Subject line always visible in composer and individual message view

This will make updating subject lines easier.
almost 3 years ago in Core Product Experience 6 Backlog

Display SLA breach timestamp instead of duration

As other dates in conversation, you can click on it to switch from timestamp (May 30 9:29) to duration (6m) We want to be able to do the same for SLA timer.
6 months ago in Core Product Experience 0 Backlog

Create & view events from ICS files

No description provided
about 4 years ago in Create New Event 11 Backlog

Custom metrics or formula fields in analytics

No description provided
5 months ago in Customization / New metrics 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
almost 2 years ago in New metrics 0 Backlog

[KB insights] Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
almost 2 years ago in Insights - Other / Knowledge Base 0 Backlog

An option to hide/minimize OOO replies from recipients

Users would like an option to hide/minimize OOO auto-replies from threads to see a clearer history of interactions.
almost 2 years ago in Vacation responders 0 Backlog

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels. This applies to the CSAT rule template too.
over 4 years ago in Auto-reply / Rule actions 4 Backlog

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
over 2 years ago in Core Product Experience / Tags 2 Backlog

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
over 2 years ago in Comments / @ mentions 0 Backlog