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Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.
4 months ago in Insights 0 Backlog

Assign new draft to creator

Our workflow is that we: Press "Compose" The default email address is an email from a shared inbox. It’s configured here: Preferences / Personal / Preferences / Default channel We add participants Then the draft is in the shared inbox and we see t...
over 1 year ago in Assigning / Compose - write efficiently with quality 1 Backlog

Ability to emoji react to emails

It would be cool if we could react to emails with emojis such as how we can react to comments.
over 1 year ago in Collaborate - work together seamlessly / P3 display 0 Backlog

Last snooze time added to snooze list

Would it be possible to add a feature for Snoozing? Ideally it would be great to automatically add the same date that you last snoozed an item to the list. For example, if I have a follow up call on a certain day, I like to snooze prior emails to ...
12 months ago in Snooze 0 Backlog

Export teammates to CSV

Provide an overview off all teammates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
over 1 year ago in Admin Experience 0 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
over 1 year ago in Attachments / Existing integrations 0 Backlog

Add a chat widget landing page to the chat widget

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.
over 2 years ago in Live Chat 0 Backlog

Separate KBs for different workspaces or teammate groups

We have several different departments using Front. Each department handles different things and may handle things differently than other departments. For instance, I lead the Contact Center WFM team and we have several procedures in place for how ...
8 months ago in Knowledge Base 0 Backlog

ATP for attachments

Should support Dynamic Delivery
over 3 years ago in Email channels 0 Backlog

Adding GIFs to Knowledge Base Articles

We would love to have the option to add GIFs to our Knowledge Base articles. An option similar to the already existing one in the Discussions chat field would be an amazing addition.
over 1 year ago in Knowledge Base 0 Backlog