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Ability to configure location of the reading pane (main conversation view) to the bottom

Ability to reconfigure location of reading pane from the right to the bottom (similar to options in Outlook)
almost 2 years ago in Core Product Experience 1 Backlog

Admin can enforce 2FA for all teammates

Use case 1 (general): To improve security, an admin can force users to set up 2FA the next time they log in, and block them from accessing Front until it has been completed. The admin would need to set up their own 2FA first as a prerequisite. Use...
over 3 years ago in Login and SSO settings 1 Backlog

[API] AI Summary of a conversation is available via the API

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature
7 months ago in AI / AI summary / Core API 1 Backlog

Ability to use teammate groups or contact lists when inviting participants to a calendar event

No description provided
over 3 years ago in Attendee management / Create New Event 3 Backlog

Minimize Drafts like Gmail

Is it possible to minimize email drafts in the main inbox view to copy and grab other information from my calendar, other emails, etc? This is a great feature in Gmail to be able to pop back and forth quickly as you piece your email together from ...
almost 2 years ago in Core Product Experience 6 Backlog

Admins can lock the value of teammate preferences

Today, teammates have the flexibility to change many preferences and customize their experience. However, in some cases, admins may want to lock the value of some of these preferences in order to create a consistent customer experience and ensure ...
over 1 year ago in Admins can lock teammate-level settings 0 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
almost 1 year ago in Knowledge Base 3 Already available

Integrate with twilio conversations api to enable group texting

In some cases we may need to do a group text similar to having 2 or more customers on the same email. Twilio supports this with their conversations api and it would be great to be able to connect to that from front.
over 1 year ago in Existing integrations 0 Backlog

Autocomplete text in composer (predictive text)

Capabilities for predictive text when composing an email
over 2 years ago in Composer 0 Backlog

Notify users of changes in a conversation when working on a separate window

When you draft an email on the browser and pop out the draft in a new window (not just a modal, a new browser window), you see only the draft and not the activity timeline. If there's a new message, a comment or something else happening, you will ...
3 months ago in Core Product Experience 0 Backlog