All ideas

We would like to be able to customize the content of the calendar invite email. It is currently too "bulky" and forces us to use Google Calendar externally.

Show and edit custom fields directly in teammates table without having to navigate into each user.

Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...

Have the ability to right click the reading plane or the message summary plain and have the same options as in the bread crumb menu (i.e. reply, tag, delete etc.)

Have the reply button always on the screen, in long emails you have to scroll up or down to reply.

It would help in order to use the Knowledge Base as a FAQ page and show clients only the information, not when it was changed or added.

I have been using the color code feature to distinguish my meetings in my calendar by customer/audience in order to prioritize when I am double booked, however I cannot set these colors when accepting an invitation. It would be great if I had the ...

When composing a message, if I open up the message template window and decide to not insert a message but instead exit the window with `ESCAPE` for example. The composer window does not get refocused and I have to use the mouse to click into the c...

Feature request When selecting a contact group in the sequence recipients editor, all the contact card columns should be added to the sequence recipient table. Current behavior When adding a contact group to the sequence recipient table, only the ...