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Additional Webhook Events For Teammate, Channel and Inbox Changes
Monzo is building a business continuity dashboard that tracks which inboxes exist in Front, who has access, and associated channels/teams. They currently use the API to refresh this monthly but would prefer real-time updates via webhooks for event...
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1
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Add dynamic CC email addresses to [Reply using message template] rule action
Would like the ability to CC in external and internal emails based around rules criteria. We have customers that request we add specific contacts to their email chains. This functionality would allow us to automate and ensure 100% compliance in ad...
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Backlog
5
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4
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15
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Allow Customer Portal follow up over email
Allow you to move your Customer Portal conversation over to email more easily. Many of people who submit tickets don't want to have to return to the help center to continue their conversation and want to be able to reply directly to a conversation.
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Backlog
2
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Disable request tracking in Customer Portal
As title says, allow a Front admin to not allow people to track their requests in the Customer Portal, only submit them. This would also mean allowing submitters to continue their portal conversation via email or a different channel since all comm...
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Backlog
3
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1
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Chatbot Transcript: Show Present+Selected options for multi-choice fields
When viewing a completed Front Chat transcript that's transitioned to a conversation, the teammate is presented with a transcript that looks something like this. It's tricky to tell the difference between multi-select options the user entered vs f...
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