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1
VOTE
Chatbot handoff - Add "Create Customer Portal Conversation" option
Requesting a 4th option is added for Chatbot end-of-path options - the option to create a new Customer Portal thread. Our team wants to move towards a portal-based support model, so auto-creating a new portal conversation when a chat visitor needs...
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3
VOTE
5
VOTE
1
VOTE
Trigger workflows from other Front objects, e.g. Contact
Macros or quick action buttons that we can surface on a contact, account or app object card. If we want to be an operations cross team platform it would be great to have actions that appear elsewhere in the platform, not just on the conversation. ...
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Backlog
7
VOTE
1
VOTE
12
VOTE
1
VOTE
Additional Webhook Events For Teammate, Channel and Inbox Changes
Monzo is building a business continuity dashboard that tracks which inboxes exist in Front, who has access, and associated channels/teams. They currently use the API to refresh this monthly but would prefer real-time updates via webhooks for event...
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2
VOTE
Add dynamic CC email addresses to [Reply using message template] rule action
Would like the ability to CC in external and internal emails based around rules criteria. We have customers that request we add specific contacts to their email chains. This functionality would allow us to automate and ensure 100% compliance in ad...
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Backlog
5
VOTE