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Additional Webhook Events For Teammate, Channel and Inbox Changes

Monzo is building a business continuity dashboard that tracks which inboxes exist in Front, who has access, and associated channels/teams. They currently use the API to refresh this monthly but would prefer real-time updates via webhooks for event...
about 2 months ago in Developer Platform 0

Rules action - Merge contacts

Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).
over 1 year ago in Workflows 0 Backlog

Send event reminder emails to guests who book from scheduling links

For attendees who sign up from my scheduling link, send automated email reminders to them ahead of the meeting.
almost 3 years ago in Attendee management / Scheduling Links 1 Backlog

Notion integration

No description provided
about 4 years ago in New integration requests 2 Backlog

Ability for team members to manually send Front Chat transcript to chat visitor

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.
over 2 years ago in Live Chat 1 Backlog

[context] AI suggested replies to use message templates as a context

Teams who don't have a KB, store their Knowledge in Message Templates. It would be helpful to have Suggested Replies look through existing message templates
10 months ago in AI / AI knowledge / AI suggested replies (auto draft) 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
almost 2 years ago in AI / AI knowledge / Knowledge Base 0 Backlog

Allow rules and macros to "reply all"

Allow rules to reply all instead of replying to the sender.
about 4 years ago in Auto-reply 3 Backlog

Add Snooze Count

It would be helpful to have Snoozed count showing on status bar. Currently the only items showing are counts for Open emails. I have a tag for Snooze and in the status bar it would be great to see the count for what is snoozed. Yes you can hit the...
8 months ago in Counters 0 Backlog

Permission to manage teammate availability status

If a teammate forgets to mark themselves OOO, then it will disrupt the team's workflows and assignment rules. Today, only a company admin or teammate with 'Teammate - Invite/Manage' permission can change another user's OOO status. By adding a new ...
about 2 years ago in Increase granularity of admin permissions 0 Backlog