Admin Experience

Provide an overview off all tags when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

Allow admins to configure an address that phishing emails should be sent to

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...

When adding a teammate, they are automatically set as Available which will start to assign them emails if they're put into an assignment group. It'd be good to have an option to set them as "Unavailable"

Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.

Share a View with a teammate Group, and pin it to their sidebar. This allows teammates to work from a shared backlog of conversations from certain inboxes and/or certain tags. This is quicker than manually selecting a list of teammates, and also m...

As the manager of a group of multiple companies, I would like the ability to connect all my companies in Front. Currently, Front only supports a single company per account, and while the Workspace feature is interesting, it does not fully address ...

It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch

Currently, in the roles permissions section (e.g., the Tags section), there is a single checkbox for "Shared tags - create/edit/archive/delete," which allows users to either perform all actions or none. To improve flexibility and control, it would...

It would be helpful to separate out the checkbox for Conversations - delete / mark as spam, as deleting could have negative consequences for a shared inbox that we'd like to prevent, while marking as spam is really an action of a different nature ...