Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.
Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
Currently, when a teammate adds an individual inbox, they can choose whether it will appear in company analytics or not. This can be update one-by-one, but this is tedious and error-prone and still allows the setting to be changed later by the use...
In the list of shared templates, expose the date that each template was last edited. This is useful for finding out-of-date templates that have not been updated recently.
Share a View with a teammate Group, and pin it to their sidebar. This allows teammates to work from a shared backlog of conversations from certain inboxes and/or certain tags. This is quicker than manually selecting a list of teammates, and also m...
An admin can view which teammate Groups a given teammate belongs to, but it can only be edited from the teammate Groups. This means that I want to add a user to multiple teammate Groups I must navigate to each one.