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Admin Experience

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Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
10 months ago in Custom fields / Signatures 0 Backlog

Allow contact data clean-up to be activated independently of auto-trash feature

Our current data retention policy feature allows conversations to be automatically hard-deleted after a period of time, and then associated contact data is cleaned up when all related conversation data has been deleted. This improvement would allo...
10 months ago in Data retention 0 Backlog

Conversation QA/review system

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...
5 months ago in Admin Experience / Insights 1 Backlog

automation that detects CC info and other sensitive patterns through a one-click setting

8 months ago in Compliance & security 0 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
11 months ago in Admin Experience 2 Backlog

Define whether a shared channel can be used for outbound messages

In some cases, teammates should never reply to or compose message from a particular shared channel. To ensure this happens, the admin can set the channel settings such that it cannot be used for outbound messages.
about 1 year ago in Admin Experience 0 Backlog

Manage an individual teammate's Group membership

An admin can view which teammate Groups a given teammate belongs to, but it can only be edited from the teammate Groups. This means that I want to add a user to multiple teammate Groups I must navigate to each one.
almost 2 years ago in Teammate Groups 0 Backlog

Default signature per inbox

Today, signatures can be made available for specific shared channels, but this does not allow full control on defining which signatures should be applied in certain contexts. Allowing signatures to be defined per inbox allows admins to define the ...
about 3 years ago in Signature management 0 Backlog

Scope inbox availability of tags when importing channels

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...
about 1 year ago in Object/resource management 0 Backlog

View login attempt logs as admin

As an admin, I would like to see an audit log of all successful and failed login attempts to our Front account
6 months ago in Login and SSO settings 0 Backlog