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Admin Experience

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Individual signature should not take priority over shared signature

As an admin, I can define a shared signature for a given channel/channels. However, if a user creates an individual signature, then the individual signature will become the default. How could an admin make sure that for a given inbox/channel, thei...
almost 2 years ago in Signature management 0 Backlog

Google Worskspace Teammate Template Support

Ability for Google Workspace IdP to use Front's teammate templates in managing provisioning of users
about 2 months ago in Admin Experience 0 Backlog

Update Twilio SMS Channel Credentials in App

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...
4 months ago in Default channel management 0 Backlog

Support BIMI (Brand Indicators for Message Identification)

6 months ago in Compliance & security 0 Backlog

Manage Shifts with Teammate Groups

No description provided
6 months ago in Admin Experience / Workforce management 0 Backlog

Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
almost 2 years ago in Custom fields / Signatures 1 Backlog

Warn users when emailing outside of domain

Have a warning banner appear alerting sender from sending a message when emailing an external email domain. Much like this gmail functionality: https://support.google.com/a/answer/7380041?hl=en
over 1 year ago in Compliance & security / Core Product Experience 0 Backlog

New default channel option: Dynamically select channel based on inbox currently being viewed

If the 'Default channel' preference is left blank, the default channel selected for a new conversation is dynamically selected based on the inbox currently being viewed. This is a useful behaviour, but it is fairly blank since it is only applied i...
almost 2 years ago in Default channel management 0 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
about 1 year ago in Custom fields / Views 0 Backlog

Share a signature with a teammate Group

Today, an admin can create a signature and make it available on all individual channels. Could we allow admins to share a signature with a teammate Group? This would make it easier to tailor the signature content to attributes of the teammate, suc...
almost 2 years ago in Signature management / Teammate Groups 0 Backlog