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Admin Experience

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Add security events to Audit logs

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure
5 months ago in Admin audit trail / Compliance & security 0 Backlog

Proactive QA (AI Seatbelt)

Using AI to determine if messages agents are drafting to send violate key quality assurance metrics, create confusion, or otherwise may result in a low customer satisfaction for that conversation (DSAT). Simple things like tone, grammar/ spelling ...
9 months ago in AI / AI angel (QA before sending) / AI insights / Composer / Manage conversation content 1 Backlog

PEC email support / include xml certificate

Need support for PEC (certified Italian) email – i.e. instead of seeing the email directly, it is attached along with the xml certificate. This should be a quick fix for you guys on backend to add native support for this.
about 1 month ago in Compliance & security / Email channels 0 Backlog

Change Private Tag to Shared

Have the ability to change a once private tag to a shared tag.
5 months ago in Core Product Experience / Permissions 0 Backlog

Views by Account

As a user, I need the ability to create a view by account (or domain) so I can view all comms with a certain customer in one place - and save that view (running the same search over an over again is not sufficient)
about 2 months ago in Admin Experience / Views 0 Backlog

Admins can lock the value of teammate preferences

Today, teammates have the flexibility to change many preferences and customize their experience. However, in some cases, admins may want to lock the value of some of these preferences in order to create a consistent customer experience and ensure ...
about 2 years ago in Admins can lock teammate-level settings 0 Backlog

Admin Settings in Mobile App

Admin Settings in Mobile App
5 months ago in Admin Experience 0 Backlog

Disable collaborative metrics for users w/o Analytics permissions

In current state, when an individual accesses base metrics (metrics w/out Analytics permissions) for Shared Resources, they see stats for themselves and other users who have collaborated on the same conversations but does not provide the full view...
7 months ago in Admin Experience / Insights 1 Backlog

Company wide message templates

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.
over 3 years ago in Workspaces 0 Backlog

Permission to manage teammate availability status

If a teammate forgets to mark themselves OOO, then it will disrupt the team's workflows and assignment rules. Today, only a company admin or teammate with 'Teammate - Invite/Manage' permission can change another user's OOO status. By adding a new ...
about 2 years ago in Increase granularity of admin permissions 0 Backlog