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over 1 year ago in Compose - write efficiently with quality 0 Backlog

Delete a single message in the thread

From admin perspective I do not extend permissions to permanently delete emails to end users, since often they ask me to restore thing deleted in error or move to trash by spam filtering. All users have permission to delete/mark as spam, however, ...
about 1 year ago in Access - what's accessible or visible to whom in P3 / Other (CPX) 0 Backlog

CSAT: instant rating capability

No description provided
about 2 years ago in CSAT - journey 0 Backlog

Customer reply time in Analytics

Measure reply time from your customers to your messages.
over 3 years ago in Outbound analytics 0 Backlog

Ability to display contact fields in a custom order and show or hide fields

In Front's contact manager, having the ability to customize which fields show up on top, and even have the ability to hide certain fields.
over 3 years ago in Accessing / Organizing Data 0 Backlog

Link to standalone front chat window so customers don't need to embed on a website

Ability to trigger chat widget opening with a hyperlink (e.g., <a href> link) to make it easier to give customers direct access to chat.
about 2 years ago in Live Chat 2 Backlog

[Tags] Search for nested tags when searching for a parent tag

Being able to return results from nested tags when searching for a parent tags.
over 1 year ago in Find the result I'm looking for 0 Backlog

Select signature when autoreplying

Self explanatory
about 3 years ago in Auto-reply 0 Backlog

Simple pinned-comments request

I'd like to request that the pinned-comment notification icon be moved to the bottom. It's essentially never noticed by anyone where it is currently, so pinned comments are only useful if you remember that something was pinned or think to randomly...
6 months ago in Core Product Experience 0 Backlog

Create multiple links for single dynamic object / context link

Certain customers want to link to multiple systems from a single pattern. This feature would allow a user add more than one link to a context link / dynamic object.
about 1 year ago in Developer Platform 0 Backlog