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Keep calendar reminder notifications visible until manually dismissed

Make calendar reminders more obvious either visually or with sound.
almost 4 years ago in Event notifications 3 Backlog

Different signature on reply emails than on initial email

Option (perhaps a setting or a rule) to have a different email signature on reply emails than on initial emails. This is available on other platforms. My signature is quite lengthy on purpose, but it doesn’t need to appear on every subsequent repl...
about 2 years ago in Signatures 2 Backlog

Attachment in Application Object

The ability to bring in attachments to an application object would allow for more efficient automation related to inbox management. Connectors built with systems that have files are not as valuable as they could be.
about 1 month ago in Developer Platform / Dynamic objects 0

Core API: Support Conversation Linking

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )
11 months ago in Core API 0 Backlog

Front Chat localization to support different languages

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.
almost 4 years ago in Live Chat 14 Planned

[scale] AI tagging for individual inboxes

No description provided
10 months ago in AI / AI tagging 0 Backlog

Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.
about 4 years ago in Auto-reply / Rule actions 2 Backlog

Knowledge Base - Quickly find "My Drafts"

I often start editing KB articles, and need to step away and return the the article later. Some of our articles are deeply nested in Categories/Sections, and the article I was editing can be hard to find. It would be super helpful to add a "My Dra...
21 days ago in Knowledge Base 0

[action] Auto Correct or suggest spelling and grammar suggestions

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct on email, (but also comment ideally) auto-suggestions...
10 months ago in AI / AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 4 Backlog

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
over 1 year ago in Contacts / Custom fields / Developer Platform 0 Backlog