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Integrate chatbot with API

Integrate chatbot with API so we can automate lookups to external databases. Ex) Automate lookups like appointment time, enter a zip code to find store locations, etc.
about 1 year ago in Chatbots 0 Backlog

Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.
9 months ago in Knowledge Base 0 Backlog

Embed Vidyard video links in KB articles

Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...
9 months ago in Knowledge Base 0 Backlog

Notify teammates when guests @mention them

Currently, when guest users @mention a teammate, that teammate will only be notified if they are already subscribed to the conversation. It would be nice if guest users could ping any teammate that has access to the conversation, rather than only ...
over 1 year ago in Core Product Experience 0 Backlog

Dialpad Call Logs channel — make logs more descriptive

Dialpad call logs do not capture direction of the call (inbound vs. outbound). Additionally, outbound calls of duration 0 sec (e.g. a dialpad user dials someone and hangs up without speaking or leaving a voicemail) is categorized as a "Missed" cal...
over 1 year ago in Existing integrations 1 Backlog

Ability to include dynamic variables in scheduling links

Have the scheduling link URL be customizeable with variables
over 2 years ago in Scheduling Links 0 Backlog

Color code calendar events at acceptance

I have been using the color code feature to distinguish my meetings in my calendar by customer/audience in order to prioritize when I am double booked, however I cannot set these colors when accepting an invitation. It would be great if I had the ...
9 months ago in Core Product Experience / Schedule - manage your calendar 0 Backlog

Open Message in inbox if messaged received while sending and archiving

I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.
about 1 year ago in P3 display / Triage - get to inbox 0 0 Backlog

Restrict who you can @mention

In some cases it may be undesirable for users to mention other teammates, thereby inviting them to the conversation. Some examples Users should only be able to mention other teammates with access to the current Workspace Users should only be able ...
about 3 years ago in Restrictions 2 Backlog

CSAT: NPS

Support NPS as a grading scale.
over 3 years ago in CSAT - Customisation - survey - scale 0 Backlog