All ideas

We’d like the ability to programmatically close conversations using the Front API. Right now, the API allows updating a conversation’s status to archived, but there’s no way to mark it as closed. This creates a challenge for teams like ours who re...

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels. This applies to the CSAT rule template too.

This will make updating subject lines easier.

We have an overseas afterhours team. Depending on the day of the week the staff can have a different role (ops,sales,broker). I have created shifts (After Hours Broker, Afterhours Ops) but I am not able to assign inbound conversations based on the...

Show week numbers on the Front Calendar

In other calendars we can specify the time zone for a meeting.

Front being an all in one platform without having to subscribe to a partner solution for calls

Sometimes having the ability to override an SLA timer is required from various actions such as: Internal customer emails OOO automated emails trigger a SLA reply but no action is needed Conversations requiring no actions During initial o...

Please can the search algorithm in Signatures be less 'fuzzy' and actually return the results based on the criteria requested? We have a lot of signatures and it can be painful to scroll down a long list because the search function doesn't work as...