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Internal knowledge base access for non-Front employees

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.
6 months ago in Knowledge Base 0 Backlog

AI Summarize in different languages

AI Summarize currently only works with English; we should also allow for other languages.
10 months ago in AI 0 Planned
111 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
about 3 years ago in Attendee management 1 Backlog

Ability to customize chatbot icon

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.
10 months ago in Chatbots 0 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
5 months ago in Insights / Workflows 0 Backlog

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
over 1 year ago in Teammate Groups 1 Backlog

Support Viewing Microsoft 365 Group Calendars

Currently, Microsoft 365 group calendars (i.e. those connected to Teams), don't show up in Front. I'd like to be able to see these calendars in Front, otherwise our users have to go back to Outlook to view those calendars.
8 months ago in Cal Collaboration / Calendar View 3 Backlog

Include images, attachments, and gifs in chatbot flow

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.
10 months ago in Chatbots 0 Planned

Drag & drop attachments from Front emails on Mac

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...
8 months ago in Attachments 0 Backlog

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
10 months ago in Core Product Experience / Tags 1 Backlog