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[language] AI summarize in different languages

Be able to specify the language of the Summary.
over 1 year ago in AI / AI language / AI summary 0 Planned

Search filter: include/exclude attachments

Option to search in attachments or exclude them from search. Right now, they are always included.
4 months ago in Search 0 Planned

Move Shared Inboxes to another area

As an admin, I have all the inboxes showing in my sidebar in case someone needs to me to go look at something. I also have an inbox in the workspace I support. I'd like to be able to "pin" or star or somehow move that inbox up so it's easier for m...
12 months ago in Triage - get to inbox 0 4 Backlog

[scale] AI tagging for individual inboxes

No description provided
4 months ago in AI / AI tagging 0 Backlog

[action] Auto Correct or suggest spelling and grammar suggestions

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct on email, (but also comment ideally) auto-suggestions...
5 months ago in AI / AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 2 Backlog

[accuracy] AI tagging accuracy improvements (more training, negative/positive reinforcement, audit ...)

Actions requests from the admin to improve the accuracy Guidance to write good tag description Suggest negative reinforcement for AI tagging (either raising it to the admin or training the AI) Let user flag good examples of conversations that shou...
9 months ago in AI / AI tagging 0 Backlog

Option to unsubscribe a teammate from an email conversation

Once a conversation is finished, I'd like the option to unsubscribe any teammate who was initially in the conversation. They have no need to see the rest of the emails that go back and forth and may waste time looking at responses that they are a ...
almost 2 years ago in Core Product Experience 3 Backlog

Allow drafts to be tagged

The ability to tag drafts would be useful so that the user is allowed to "sit" on an email for a while, and not forget to tag it after sending. Currently, the only way to apply a tag to a draft is to schedule it for sending later, and then cancel ...
over 1 year ago in Shared drafts 1 Backlog
108 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
over 3 years ago in Message templates 3 Backlog

Manually triggered auto replies should be accounted for in metrics

As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately
about 1 month ago in Metrics 0 Backlog