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Only notify me when a new chat conversation begins, not for each message

Currently I am notified every time a chat message comes in, which means I get a ton of notifications all the time. I'd prefer to only be notified when a new chat conversation comes in (once I know there's a new chat conversation, I tend to stay on...
12 months ago in Live Chat 0 Backlog

Log emails from Front to Gainsight

Similar to how the Salesforce and Hubspot rules work
over 1 year ago in Existing integrations 0 Backlog

"Update message subject" rule action

Today you can "update conversation subject" in Front. It's great for internal visibility, but does not change the message subject.By being able to change the message subject you use when replying to a message you could for instance if the inbound ...
12 months ago in Rule actions 0 Backlog

Keyboard shortcut: block sender

No description provided
about 1 year ago in Core Product Experience 2 Backlog

Suggested contact list that can be created

When sharing a draft or adding participants to an email, it would be great to have a Suggestions list that can be edited. Ideally individuals or contact groups could be added.
6 months ago in Contacts 0 Backlog

Drag & drop an email as an attachment into a draft

Option to grab an existing e-mail communication and drop it into another one as attachment.
about 2 years ago in Attachments 0 Backlog

Allow customers to use their own Open AI API key

We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.
6 months ago in AI / AI extensibility 0 Backlog

Trash specific messages (without hard deleting them)

Ability to trash specific messages in a conversation, but not har delete them.
6 months ago in Manage conversation content 0 Backlog

UNATTENDED FORCE OUT OF OFFICE

When a user forgets to sign off, or gets pulled away from their desk for "X" amount of time, the system makes the user "OUT OF OFFICE" and no longer allows ruled assignments. This would benefit us outside of the scheduling function. Often we have ...
6 months ago in Core Product Experience 0 Backlog

Knowledge base: put title of article in url (instead of article id number)

For SEO and UX purposes put the title of article in the URL. For instance: https://help.front.com/en/articles/getting-started-with-knowledge-base instead of https://help.front.com/en/articles/2564
12 months ago in Knowledge Base 0 Backlog