ADD A NEW IDEA

All ideas

Showing 1570

Company level views including Inboxes across workspaces

As an Admin, I want to create a View that includes inboxes from multiple different workspaces.
7 months ago in Core Product Experience 0 Backlog

Searching for assignee displays matches in order of most commonly assigned to or displays matches in the current team inbox, as opposed to alphabetically

To make manual assignments faster/more accurate (especially to teammates with common names), it would be helpful if when I type a name into the assign box (like "Nick") the "Nicks" who populate show up in order of who you assign to most or who is ...
over 1 year ago in Collaborate - work together seamlessly 1 Backlog

Hide inbox from the Move to dropdown

Our instance is growing, and we have more and more inboxes. Some of these inboxes should never have anything moved into them. Other inboxes would be great to limit only to users who have access to the inbox. Would be great if we could provision pe...
11 months ago in Collaborate - work together seamlessly 0 Backlog

Update the "Unsubscribe on unassign" preference to include additonal options such as being unassigned due to being OOO or unassigned via a rule

Update the "Unsubscribe on unassign" preference to include additonal options such as being unassigned due to being OOO or unassigned via a rule. Some companies wish to leverage the unsubscribe feature for teammates when they're away for vacation o...
about 1 year ago in Mute / subscribe 0 Backlog

Keyboard shortcut: select all (Ctrl+A) in the Spam & Trash folder to mass delete

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.
over 1 year ago in Core Product Experience / Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Focused View

I would like all Spam and Unsolicited Emails to go into their own Folder. This would be very similar to Outlook's Focused view or Gmail's Tab called Promotions. FrontApp is all about team & personal productivity yet it's currently allowing in ...
8 months ago in Core Product Experience 2 Backlog

Communicate chat agent offline hours without removing the chat widget

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...
about 1 year ago in Live Chat 2 Backlog

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published
12 months ago in Knowledge Base 0 Backlog

Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
12 months ago in Knowledge Base 0 Backlog

Format paintbrush - Ability to copy paste formatting

No description provided
over 3 years ago in Composer 3 Backlog