All ideas

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.

The ability to pin an email at the top of an inbox, similar to how you can "pin" an @mention comment. We have an employee working around this and snoozing an important email for a couple of minutes, so it appears at the top of his inbox. This can ...

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.

Front needs comprehensive email deliverability monitoring to help teams maintain good sender reputation and ensure customer communications reach their intended recipients. Currently, there's no visibility into whether emails are being delivered, b...

Be able to create message templates for comments the way you can for emails today.

Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email. The conversations have different "types" and are not compatible for merge, and we'd like to be able ...

Allow for usage of AI Translate functionality (message is received, language is auto-detected and user is able to translate message into language of their choice) in channels beyond email. Specifically, Chat, Portal, WhatsApp, SMS, Slack, and Cust...