ADD A NEW IDEA

All ideas

Showing 1581 of 1581

Give customer the choice between multiple 3rd party spell checkers

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
6 months ago in Composer 1 Will not do

Line break support for Text column type in rule sets

Add line breaks in Text column type in rule sets, so that it can be properly formatted in actions like adding a comment.
about 1 month ago in Rule actions 0 Backlog

[action] AI Compose from a prompt

Having the ability to compose a conversation from a prompt. E.g. Send a holding reply Tell them that i'm ok to meet Monday 2pm Thank you for the feedback It's almost like a message template, but more dynamis.
about 1 month ago in AI compose 0 Backlog

Ability to see holistic context for SLA activities

When checking an SLA activity (e.g. in the right hand sidebar) such as the SLA Breach tag being applied, it would be useful to see additional contextual information such as: Whether the breach occurred within/outside business hours Whether the con...
18 days ago in Insights 0 Backlog

Configure business hours and shifts as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 3 years ago in Admin Experience / Calendar - other / OOO - Analytics 7 Backlog

Integration with 3CX - telephony system

3CX is a popular telephony solution, particularly in EMEA
8 months ago in Developer Platform 0 Backlog

Ability to create tables in the composer

Ability to create and edit tables in Front emails (currently you can only paste a table)
over 3 years ago in Composer 4 Backlog

Customer portal for ticketing system

We are aware that we have conversation codes. But it would be nice and organized to have an internal ticketing system that queues the incoming emails and provides a ticket number to the customers and a portal our customers could access to track pr...
over 1 year ago in Knowledge Base 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
3 months ago in CSAT - Customisation - Survey 1 Backlog

Knowledge base article export

Ability to export knowledge base articles
12 months ago in Knowledge Base 2 Already available