All ideas

Choose whether a metric breakdown should be represented as a table or a diagram. In the case of a diagram, choose the type of diagram.

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.

As a manager, I want to be able to filter the Live Dashboard by Teammate to see how many conversations are Open and Waiting. Right now, I can only see #Open in the Assigned teammates table, but I'm unable to determine whether or not that includes ...

Please make dark mode available for phone app as well

It would be nice to have the option for additional views, currently it is daily and weekly, but monthly would be useful in WFM.

Hi Front Support Team, I’m reaching out to suggest a feature enhancement for Front's Rules functionality.Currently, when setting up Rules that act based on tags, it’s only possible to specify exact tag names. We need the ability to use "starts wit...

3CX is a popular telephony solution, particularly in EMEA

A p4 integration or channel integration with Google Chat so I can communicate with non Front teammates from within Front itself.

It would be nice to be able to choose the information displayed on the conversation list. For instance, if we want to display the end-user involved in the conversation or just the subject email or the assignee.

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.