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Core Product Experience

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Send Button Options for Mobile quick-reply composer

Today, send options are shown when sending from the expanded message composer when using the Front mobile apps, but not when sending from the default quick-reply composer. This request is to bring the send options to the quick-reply composer as we...
over 1 year ago in Core Product Experience 1 Backlog

Display tags in dropdown menu by personal and shared/company

It would be great to have the ability to see personal tags in their own section within the tag dropdown list, and potentially remove tags from the tag dropdown list. My company has a TON of generated tags... so I always have to search for my perso...
over 1 year ago in Core Product Experience 0 Backlog

Ability to filter or not display personal / shared tags in tags dropdown

For example, don't show personal (private) tags when working in a shared inbox
over 2 years ago in Tags 0 Backlog

duplicate conversations

where i can find a conversation in another inbox that I don't have access to - i need to have the ability to duplicate the conversation to my inbox
6 months ago in Core Product Experience 2 Backlog

Create the ability to pin a tag

My customer, Rubil, from UNF requested a feature idea to be able to "pin" certain tags so that they show at the top of the tag dropdown when manually adding a tag to a conversation
11 months ago in Tags 0 Backlog

Option to occasionally send immediately (speed up undo send delay)

Occasionally, I would like to speed up the delay. For example, when I'm actively on a call with someone and need to email them quickly.
over 3 years ago in Composer 2 Backlog

Limit team signatures only to certain teammates

Option for the company administrator to assign a signature to a particular person. Currently you can only assign a signature to an inbox.
over 2 years ago in Signatures 0 Backlog

Improve visual difference between comments and messages

With the new redesign, particularly for SMS and WhatsApp channels, the internal comments vs actual messages are visually very similar and difficult to distinguish. This is particularly true for our SMS and WhatsApp channels.
over 1 year ago in P3 display 1 Backlog

Utilise Ticket Statuses in Company Rules

Ticket Statuses currently cannot be used as conditions or actions in Company Rules - they can only be used in Workspace Rules. This means the rules need to be duplicated for every workspace to apply to all inboxes. This is a time-consuming, manual...
6 months ago in Ticketing 0 Backlog

Customize the default time of 'Day & Time' snooze option

As a user who leverages snooze frequently, I'd like to change the 'Day & Time' snooze option to default to when I start my day (at 8am, instead of 9am), after a date is selected. I'd be able to snooze conversations accurately, with less clicks.
over 2 years ago in Snooze 0 Backlog