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Status Backlog
Categories Ticketing
Created by Guest
Created on Mar 11, 2025

Use Ticket Statuses in Company Rules

Problem
Ticket Statuses can only be used as conditions and actions in Workspace Rules, not Company Rules. This requires teams to manually duplicate rules across every workspace to apply the same logic organization-wide.

Request
Enable Ticket Statuses to be available as conditions and actions in Company Rules, eliminating the need for duplicate rules across workspaces.

  • ADMIN RESPONSE
    Jul 24, 2025

    Your idea is now live and open for voting.

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