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Status Backlog
Categories Ticketing
Created by Guest
Created on Mar 11, 2025

Utilise Ticket Statuses in Company Rules

Ticket Statuses currently cannot be used as conditions or actions in Company Rules - they can only be used in Workspace Rules. This means the rules need to be duplicated for every workspace to apply to all inboxes. This is a time-consuming, manual process.

  • ADMIN RESPONSE
    Jul 24, 2025

    Your idea is now live and open for voting.

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