ADD A NEW IDEA

Core Product Experience

Showing 591

Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...
over 1 year ago in Insights / P3 display 0 Backlog

Keyboard shortcut: backspace for archiving a conversation

No description provided
over 1 year ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Link previewing in comments and discussions

It would be great to allow embedded messages, like tweets, to added to a discussion thread. I was in a thread where someone pasted the embed code for a tweet and it just sent the raw html (obviously) but it would be a great QOL update to be able t...
about 1 year ago in Comments / @ mentions 0 Backlog

Ability to add href sms link to signature

I wanted to be able to create clickable links in my signature. Was able to create a telephone link <a href="tel:+1xxxxxxxxxx" rel="noopener noreferrer">Call</a>, but not a link for sms <a href="sms:+1xxxxxxxxxx" rel="noopener norefe...
over 1 year ago in Signatures 0 Backlog

Ability to have the Private Inbox Tag Removed from Discussions

To help with organization, it would be nice to have discussions allow a more permanent removal of the private inbox tag when moving the discussion to a another tag. This can help it remain with the tag, as it currently reopens to the Inbox.
about 1 year ago in Internal discussions 0 Backlog

Add Read Receipts to Emails

Read receipts are required for some parts of our projects. The "Seen" function that does not list who exactly it was seen by, does not help us. It would be a great function if we could see exactly who read the email, and what date and time. Or eve...
over 1 year ago in Other (CPX) 0 Backlog

Support for Right to Left text

Ability to compose emails with right to left text.
almost 3 years ago in All platforms / Core Product Experience 1 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
over 1 year ago in Attachments / Existing integrations 0 Backlog

Reserve proposed meeting times in calendar

When using meeting times proposals (insert meeting times) it would be great if Front would temporarily and automatically "reserve" the proposed times in my calendar until the message recipient confirms a time. I'd like to avoid that somebody else ...
over 1 year ago in Scheduling Links 0 Backlog

Company tag visibility

Allow Company Tags to be visible on some but not all Workspaces (similar to how we can have Workspace Tags visible on some but not all Inboxes). Use case is - Company Tags should be shared by some departments across company (Sales, Operations, Sup...
over 1 year ago in Tags 0 Backlog