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Live Chat

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Only notify me when a new chat conversation begins, not for each message

Currently I am notified every time a chat message comes in, which means I get a ton of notifications all the time. I'd prefer to only be notified when a new chat conversation comes in (once I know there's a new chat conversation, I tend to stay on...
7 months ago in Live Chat 0 Backlog

Ability to manually mark a chat as "resolved", and allow a user to start a new chat conversation on another topic

We can't manually configure chat messages to refresh for the end-user. If someone sends us a message and we solve their problem, there's no way to manually make the chat history clean up/mark it as resolved so they can send us another message. Thi...
7 months ago in Live Chat 3 Backlog

Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
7 months ago in Chatbots 0 Backlog

Analytics for chats initiated on different visitor URLs

We would like a report of what pages customers initiate help requests through our Chat widget.
7 months ago in Live Chat 0 Backlog

Chat Notifications - Enable notifications and then auto unsubscribe when a teammate responds first

We have enabled Chat functionality on our website. This is what we've done and would like implemented so its practical as a team. Chat channel created and widget install on website Added teammates to the "Chat" inbox - including myself. Set up a r...
8 months ago in Front Chat 0 Backlog

Notifications / new message sound for chat visitors

Each time we send a message to the customer, a notification sound should alert them. This will enhance our ability to offer effective support, enabling them to respond promptly to our messages.
8 months ago in Front Chat 0 Backlog

See chat guest's site navigation history

We used a different chat app before and used to be able to see the navigation history of the guest we were chatting with, it was really helpful to understand what the guest was looking at at and what other pages he had visited before
8 months ago in Front Chat 0 Backlog

Display chat metadata like location, IP address, browser, device type etc.

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8 months ago in Front Chat / Live Chat 0 Backlog

Integrate chatbot with API

Integrate chatbot with API so we can automate lookups to external databases. Ex) Automate lookups like appointment time, enter a zip code to find store locations, etc.
8 months ago in Chatbots 0 Backlog

Communicate chat agent offline hours without removing the chat widget

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...
8 months ago in Live Chat 1 Backlog