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Live Chat

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Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
almost 2 years ago in Live Chat 0 Backlog

Ability for "branch by keywords" option in Chatbot to answer more than one question at once

In a chatbot conversation flow, if I have two keyword sets included in a "branch by keywords" step: 1. "dog; pet; cat" 2. "early check in; late check out" And a client using the chatbot answers an open-ended question with:"can I bring my dog? how ...
12 months ago in Chatbots 0 Backlog

Front Chat-in-KB identified users

We'd like the ability to authenticate users in Front's KB, so we know who is asking for help if they initiate a chat within the KB and we can automatically verify chat visitor identity using the Front Chat SDK.
12 months ago in Front Chat / Knowledge Base 0 Backlog

Dynamic sizing for Front Chat composer

When responding to Front Chat messages, the draft window at the bottom of the screen doesn't get bigger to show the whole message, so you have to scroll on the side to read it all, other interactions i.e. emails, the window will get bigger until i...
about 1 year ago in Composer / Front Chat 0 Backlog

Chatbot step counter

The chat bot currently allows me (as of this post) 400 steps, which includes the very first step. As I build my chatbot out, it would be great if the ChatBot editor would tell me how many steps/bubbles i have left to add. That would help me determ...
about 1 year ago in Chatbots 0 Backlog

Customize color of widget launcher separately from widget

No description provided
about 2 years ago in Live Chat 0 Backlog

Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
about 1 year ago in Chatbots 0 Backlog

Analytics for chats initiated on different visitor URLs

We would like a report of what pages customers initiate help requests through our Chat widget.
about 1 year ago in Live Chat 0 Backlog

See chat guest's site navigation history

We used a different chat app before and used to be able to see the navigation history of the guest we were chatting with, it was really helpful to understand what the guest was looking at at and what other pages he had visited before
about 1 year ago in Front Chat 0 Backlog

Trigger chatbot with tag

It would be great if we can trigger a chatbot flow when a tag is added to a chat conversation.
over 1 year ago in Chatbots / Live Chat 0 Backlog