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4
VOTE
Support sending of read receipts in WhatsApp
A customer doesn't see any blue check marks in their Whatsapp-app to inform them a Front user has read their message in Front. The client/customer would like a Whatsapp-experience just like sending/receiving any other messages to their friends/rel...
0
Launched
3
VOTE
3
VOTE
For auto-replies sent by rules in Front Chat, in the chat widget the sender should be the team name & icon instead of the inbox name
Currently it is being sent as the internal inbox name, which is problematic because: 1. Channel names are not used for internal purposes, except for setting up a chatbot, which means we can name them anything we want. 2. Inbox names are essential ...
0
Launched
23
VOTE
Searching in a conversation thread (cmd/ctrl+f is not working)
Problem: It's hard to search in a specific conversation thread. This translates as multiple problems: Hard to search inside a conversation thread (Ctrl+f or cmd+f are not searching through the collapsed message. Also, on the browser "cmd/ctrl+f" s...
0
Launched
5
VOTE
59
VOTE
"Move message to a new conversation" rule action
The ability to create a rule to split conversations will be useful for users that utilize the conversation threading option and have some recurrent emails arriving on the same thread for different reasons. Today customers are forced to split those...
2
Launched
5
VOTE
5
VOTE
3
VOTE
Don't exclude calendar updates from search results by default
Context: To prevent cluttering the result set of calendar updates, especially when searching a person's conversations, a filter "Exclude calendar updates" is automatically selected. To include calendar updates in the result set, users can un-toggl...
0
Launched
36
VOTE