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Contact Whitelisting

It should be possible for a company admin to create a company wide contact whitelist so teammates cannot accidently mark important contacts as spammers.
6 months ago in Contacts 1 Backlog

Dialpad & Front: Two-Way Contact Syncing

Syncing our Front contacts with Dialpad would eliminate the need to update two systems. We could then focus on maintaining our Front contacts as our single source of truth. This will help our team focus on what matters most: interacting with our h...

To: email address to default to most used in Search

In the To: section when I start typing "dispatch" I want the first dispatch email that shows up to be dispatch@company.com, it doesn't even show up when I type "disp" I'm required to type "dispatch@co" to get it to appear. .
about 1 year ago in Contacts / Search 0 Backlog

Account based reports

From a sales point of view, it would be really useful to get a list of all the accounts that opened a conversations in a certain period of time.We understand we can use the 'account filter' on every report, but this doesn't allow us to get the lis...
about 1 year ago in Contacts / Insights 1 Already available

Reassign custom fields pointing to a teammate to another user

Today when a user is disabled, the account remain assigned to that user in Accounts. If their manager remembers that there are accounts assigned to a departed user, they will give me a back up user or a lits of user to re-assign accounts to. To co...
about 1 year ago in Accounts Manager / Admin Experience 0 Backlog

Ability to select multiple messages under Conversations list on Contact sidebar

Allow the selection of multiple messages under Conversations in the Contacts sidebar. Render the same options as when selecting multiple messages in search results. In particular, allow merging those selected messages.
over 1 year ago in Contacts 0 Backlog

Front Instagram Contact to Pipedrive

Instagram contacts are identified by there handle @user. In Front this is okay as a unique identifier on the Contact, however when a customer is syncing contacts with Pipedrive and using the Pipedrive plugin to create and lookup contacts from Inst...
over 1 year ago in Contacts P4 Plugins / Existing integrations 0 Backlog

Ability to update external ID on an Account

External ID can be set when you create an account but afterwards there is no way to update it, this would be incredibly helpful if we could update the external id.
over 1 year ago in Accounts Manager / Core API 1 Backlog

Disable hidden mailboxes sync to Front contacts or make it optional

If the mailbox is hidden from the Global address list, it will not show in Outlook's address book, and will not populate in the "To" field if you draft a new message. But despite the mailbox being hidden, if Outlook directory sync is enabled in F...
over 1 year ago in Contacts 0 Backlog

Ability to set a Primary Email & Phone for our Front Contacts

This would help our team set up our customers with their preferred email & phone number for certain communication. This would still allow us to still have additional emails and phone numbers available for our team to better help our customers....
over 1 year ago in Contacts 1 Backlog