Native features

Problem The desktop app only supports a single view, forcing users to navigate back and forth when they need to reference one conversation while working on another (e.g., copying info into rules). Request Add tab support to the desktop app so user...

Problem French-speaking teammates can't use Front in their preferred language. Request Make Front's interface, help documentation, and communications available in French.

Problem Front requires an internet connection to function — users cannot read, compose, or manage conversations when offline. Request Add offline support to the desktop app so users can access core functionality (reading, composing, triaging) with...

Problem The right-click context menu lacks common actions — users cannot copy attachments, drag email addresses from header fields, or quickly fix spelling errors via right-click. Request Expand the right-click menu to include attachment copy, ema...

Currently Mark unread is only inside the email body. It should be enabled in email overview As a shortcut on mobile swipe like in GMAIL

Problem Subtags cannot be collapsed under their parent tag on mobile, requiring excessive scrolling to reach tags listed further down. Request Allow collapsing and expanding subtag groups on the mobile app.

Mobile app allows filtering, tag-views. BUT it doesn't allow multi-select (in order to mark read, unread, delete, or add new tag). Makes the Front mobile version almost impossible to use. Have to open and delete each thread one-by-one :\ I’m talki...

Problem The contacts and accounts plugin available on the web and desktop app is not available on the mobile app. Request Add the contacts and accounts plugin to the mobile app to provide feature parity.

Problem The Front Mobile App does not display active timers, preventing efficient mobile-first work and forcing users to log into desktop to see timer details. Request Display active timers with their details on the Front Mobile App.

Problem On-call staff working without laptop access can't retrieve customer contact information from Front, forcing them to maintain separate contact lists for phone calls outside the platform. Request Enable contact viewing and management in the ...