All ideas

Showing 14

Give customer the choice between multiple 3rd party spell checkers

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.

about 1 year ago in Composer 1 Will not do

18 VOTE

Restricting Context Links by Workspace

Context links today apply across every workspace/ department. Other depts e-mails are sorted differently and read in a different way and the link being applied universally is not ideal. Would like the ability to modify context links to have a more...

over 1 year ago in Core Product Experience / Links 0 Will not do

3 VOTE

Support STP files in chat

No description provided

4 months ago in Live Chat 0 Will not do

7 VOTE

Tag-triggered transitions for conversation stages

No description provided

10 months ago in Conversation Stages 1 Will not do

4 VOTE

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...

11 months ago in Insights 1 Will not do

3 VOTE

API-triggered transitions for conversation stages

No description provided

10 months ago in Conversation Stages 1 Will not do

3 VOTE

Integration Request

Linnworks - https://www.linnworks.com/ E-Commerce company who need integrations with E-commerce softwares (Amazon + Ebay + Others). Operate these integrations through Linnworks.

10 months ago in New integration requests 1 Will not do

2 VOTE

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base

8 months ago in AI suggested replies (auto draft) 2 Will not do

3 VOTE

Core API: Delete Channel endpoint

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...

about 1 year ago in Core API 0 Will not do

2 VOTE

Comment-triggered transitions for conversation stages

No description provided

10 months ago in Conversation Stages 0 Will not do

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