Search results
Sort by:
Trending
Filter by:
Status
Showing 19 of 19
3
MERGED
Automatically remove CSAT Survey rule tags after a user defined amount of time
Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
0
Backlog
3
VOTE
4
VOTE
2
VOTE
Support Messaging Services SID for mesages sent via Twilio
We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...
0
Backlog
2
VOTE
CSAT: Option to embed a survey link variable vs. CSAT 5 stars
This is helpful because many company email clients do not download images by default, therefore the 5 stars come through as alt text. Enabling an option to add a survey link will provide a better formatted option and more likely an end user might ...
1
Backlog
2
VOTE
Analytics - metric detail conversation count hard to understand
Context: Analytics is counting conversation segments When clicking to see the detail of a metric the number of conversation segment is displayed and the list of associated conversation is provided Problem: We can display 5 conversations for 6 segm...
0
Backlog
1
VOTE
Display available teammates in Chat Widget
When a site visitor opens the chat widget, display the avatars of the available teammates assigned to the chat channel. As an example, there may be 4 or 5 teammates that handle chat messages from one client. When that client opens the chat widget,...
0
Backlog
1
VOTE
0
VOTE