CSAT: overall CSAT score per conversation
Change aggregation so that:
if conversation A has two scores (5 and 3) and conversation B has one score (1)
then average is ((5 + 3) / 2) + 1) / 2 = 2.5
instead of (5 + 3 + 1) / 3 = 3
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ADMIN RESPONSEJul 22, 2025
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