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Status Backlog
Categories CSAT
Created by Guest
Created on Aug 5, 2022

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CSAT: overall CSAT score per conversation

Change aggregation so that:

  • if conversation A has two scores (5 and 3) and conversation B has one score (1)

  • then average is ((5 + 3) / 2) + 1) / 2 = 2.5

  • instead of (5 + 3 + 1) / 3 = 3

  • ADMIN RESPONSE
    Jul 22, 2025

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