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15
VOTE
119
VOTE
28
VOTE
More granular conditions to the CSAT rule
This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...
1
Backlog
21
VOTE
5
VOTE
Analytics based on info created after a segment is closed
At the moment, our Analytics paradigm is that you report based on context at event time (or events happening within the Analytics segment). After that segment is closed you cannot update that data anymore. For instance, you cannot add a tag and re...
0
Backlog
3
MERGED
Automatically remove CSAT Survey rule tags after a user defined amount of time
Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
0
Backlog
2
VOTE
CSAT: Option to embed a survey link variable vs. CSAT 5 stars
This is helpful because many company email clients do not download images by default, therefore the 5 stars come through as alt text. Enabling an option to add a survey link will provide a better formatted option and more likely an end user might ...
1
Backlog
2
VOTE
Analytics - metric detail conversation count hard to understand
Context: Analytics is counting conversation segments When clicking to see the detail of a metric the number of conversation segment is displayed and the list of associated conversation is provided Problem: We can display 5 conversations for 6 segm...
0
Backlog
1
VOTE