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Search results: Core Product Experience

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232 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
over 4 years ago in Message templates 8 Backlog

Clear definition for Chat Section and Internal Comment

I wanted to share a usability concern regarding the layout of the Chat and Internal Comment boxes. Currently, the two fields are very similar in both appearance and placement, which increases the risk of accidentally sending internal comments to t...
2 months ago in Core Product Experience / Front Chat 0 Backlog
4 MERGED

Default channel when replying

Merged
Currently, if a user is subscribed to a ticket in an inbox they don't have direct access to (e.g., in their "Shared with me" section), and they go to reply, the default "From" address is not the channel associated with that specific inbox. Instead...
2 months ago in Admin Experience / Core Product Experience 0 Backlog
7 MERGED

Filter Views by custom ticket status

Merged
I want to filter a View based on conversations in a certain custom ticket status (e.g. Waiting on Legal). Since I can't filter a View by custom ticket status, the workaround is to use a conversation custom field. However, I can't convert the ticke...
5 months ago in Core Product Experience 0 Backlog

Message templates - variable in Subject field

Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.
almost 2 years ago in Admin Experience / Message templates 0 Backlog

Views with more filter criteria

For example:- unassigned- archived- custom conversation fields- Ticket status
about 2 years ago in Navigate - find your work 1 Backlog

Default sending field to BCC for an inbox

Suggestion to have bcc field as default when creating message (new or forwarding, replying)
about 3 years ago in Composer 2 Backlog

Keyboard shortcut: Tab to cc field

Would like to be able to move from the "To" field to the "cc" field with the tab key as opposed to having to switch over to mouse, click "cc" in order to open up the field, then click into cc field and type name. The more I can navigate through me...
almost 2 years ago in Composer 2 Backlog

Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
over 2 years ago in Custom fields / Signatures 1 Backlog

Message templates: Add business hours as a variable field

Our team currently has a fairly large number of templates which we use for rules and automations (mostly for off-hours requests). Though we don't change business hours often, when we hire in different time-zones and therefore update hours, it woul...
3 months ago in Message templates 0 Backlog