All ideas

Hi Team, I would like to propose an enhancement to the rules engine—specifically, the ability to control how frequently a Conversation custom field is updated. It would be helpful to have a variable or condition that lets us specify whether a cust...

It would be helpful to be able to add tags across contacts and accounts, similarly to how we can tag conversations. This would be especially helpful if we could create dynamic contact lists based on these tags or other custom fields.

Support NPS as a grading scale.

Hi! I'd like to be able to restrict moving messages between workspaces. For example, I have an IT workspace that I'd rather users in my Production workspace not be able to move things to. There may also be inboxes in a workspace that people should...

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Description: Sometime I forget or I don't see that my search location is either on "All inbox" or "Inbox". This results in not finding the result I seek or having to many results

Hi all, managing lengthy email histories can be confusing, especially when new emails are added. While the "jump to last unread" feature is helpful, there's a concern about potentially overlooking emails. Therefore it would be great to have the fo...

When you create a template, ability to create a rule off this template. Today you have to copy some of the template body to create a rule but it would be great if you could: Create rule If this template is used Then do X