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Hide Auto Responder from Preview on Mobile

By allowing the conversation list to omit the preview text for the message for auto responder messages, the team can focus more on real person content. This also helps match the Desktop app Experience
almost 2 years ago in Mobile 0 Backlog

Ability to archive / undelete message templates

This is truly useful for very large companies.
over 3 years ago in Object/resource management 2 Backlog

Allow customers to use their own Open AI API key

We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.
12 months ago in AI / AI extensibility 0 Backlog

Allow multiple people assigned to one conversation

We are a large organization where we have multiple teams working in parallel with multiple stakeholders, there are times when two individuals from two different teams have to be responsible and responding on the same ticket. Understand there is th...
12 months ago in Assigning 4 Backlog

Keap (InfusionSoft CRM) integration

https://keap.com/
almost 2 years ago in New integration requests 0 Backlog

Slab integration

No description provided
almost 2 years ago in New integration requests 0 Backlog

Chat Notifications - Enable notifications and then auto unsubscribe when a teammate responds first

We have enabled Chat functionality on our website. This is what we've done and would like implemented so its practical as a team. Chat channel created and widget install on website Added teammates to the "Chat" inbox - including myself. Set up a r...
over 1 year ago in Front Chat 0 Backlog

[activation] Option to stop the daily email notification

Situation When admins are setting up an AI tagging rule, they receive daily email notifications informing them of new message samples that need validation. However, in cases where they either do not complete the training process or no longer requi...
6 months ago in AI / AI tagging 0 Backlog

Trash specific messages (without hard deleting them)

Ability to trash specific messages in a conversation, but not har delete them.
about 1 year ago in Manage conversation content 0 Backlog

Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.
almost 2 years ago in Insights 1 Backlog