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Manually select "from" filed on composer

hen clicking 'Compose' to manually select what 'from' address the email will be sent. This would help prevent emails getting sent from the wrong account.
5 months ago in Core Product Experience 1 Will not do

Calendar Default Visbility

Defaulting calendar settings to at least "allows teammates to see each other’s free/busy information but not the details of their events".
5 months ago in Core Product Experience 0 Backlog

Resolution metrics per teammate

Want the ability to add the 'number of resolved conversations' as a column in the teammate report. Want to have a quick view of how many conversations each teammate in the workspace completed.
about 1 year ago in Existing metrics 0 Backlog

Hide my auto-responder messages from conversation threads

No description provided
about 4 years ago in P3 display 1 Backlog

Customize the aggregation of a metric in Analytics

Aggregate metrics by median/percentiles, not only averages
over 3 years ago in Analytics - Times - max min median / Insights 0 Backlog

Lithuanian option for AI language

Expand AI language capabilities to include Lithuanian
5 months ago in AI language 0 Backlog

Task assignments within internal comments

To be able to assign specific tasks that you would like a teammate to do in regards to an email within the internal comments section. "@teamate(task) Can you pull data that supports my response to this customer email ". The task could then could l...
5 months ago in Core Product Experience 0 Already available

Automatically empty trash after 7 days

Make sure customer data is not being stored indefinitely and unnecessarily by automatically hard-deleting conversations that have been in the trash for 7 days. This is already possible today, but only by activating the data retention policy featur...
over 3 years ago in Data retention 0 Backlog

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.
over 2 years ago in CSAT 0 Backlog

Change sender line name back to my actual name instead of "Me"

It is very difficult to find emails when they are all listed as "Me". Can we please change them back to the name?
over 2 years ago in Core Product Experience 0 Backlog