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Prevent teammate's manually merging conversations

Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.
almost 3 years ago in Conversation/inbox permissions 2 Backlog

Ability to include dynamic variables in scheduling links

Have the scheduling link URL be customizeable with variables
over 2 years ago in Scheduling Links 0 Backlog

Define visibility order for tags

No description provided
almost 4 years ago in Core Product Experience 0 Backlog

Ability to see holistic context for SLA activities

When checking an SLA activity (e.g. in the right hand sidebar) such as the SLA Breach tag being applied, it would be useful to see additional contextual information such as: Whether the breach occurred within/outside business hours Whether the con...
5 months ago in Insights 0 Backlog

Capability to broadcast messages on the chat widget during downtime

When coverage is sparse or there is a service outage, customers would like to be able to notify customers opening the chat widget.
10 months ago in Chatbots 0 Backlog

Enforce regular password reset

As an admin, I would like to set a policy to force my teammates to reset their Front login password on a regular basis
over 1 year ago in Login and SSO settings 0 Backlog

Freshservice IT Service Management Integration

Feature to submit Freshservice incident or service request ticket. Ticket details are synched back to Front for traceability
10 months ago in New integration requests 0 Backlog

Reserve proposed meeting times in calendar

When using meeting times proposals (insert meeting times) it would be great if Front would temporarily and automatically "reserve" the proposed times in my calendar until the message recipient confirms a time. I'd like to avoid that somebody else ...
over 1 year ago in Scheduling Links 0 Backlog

Make it easy to reset default style in composer

No description provided
5 months ago in Compose - write efficiently with quality 0 Backlog

Knowledge Base: add a sitemap

Knowledge base: Be able to create a sitemap by language (once multi-language feature is implemented) for SEO purposes.
over 1 year ago in Knowledge Base 0 Backlog