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Assign new draft to creator

Our workflow is that we: Press "Compose" The default email address is an email from a shared inbox. It’s configured here: Preferences / Personal / Preferences / Default channel We add participants Then the draft is in the shared inbox and we see t...
over 1 year ago in Assigning / Compose - write efficiently with quality 1 Backlog

Ability to emoji react to emails

It would be cool if we could react to emails with emojis such as how we can react to comments.
over 1 year ago in Collaborate - work together seamlessly / P3 display 0 Backlog

Disable dynamic variables within composer

Remove '{{ }}' function from the composer so it can be used in the email body
over 2 years ago in Message templates 1 Backlog

Don't require signature to set sender info

Currently, in order for the sender's name to appear in an email to the recipient, a signature must be used. It would be nice to pull the sender's name from their Front profile or allow it to be set elsewhere without the need to create a signature....
about 2 years ago in Signatures 2 Backlog

Export teammates to CSV

Provide an overview off all teammates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
over 1 year ago in Admin Experience 0 Backlog

Add 'Draft Created' as a Trigger for Rules

When a large customer is using the API with a singular custom channel to create drafts in batches, there is a manual triage component in terms of routing the Draft to the correct place. If Front could look at the content on the draft and take acti...
about 2 years ago in Rule trigger 0 Backlog

Choose whether a moved conversation (by a rule) is archived or not for subscribers

When a conversation is moved by a rule : Choose whether it archives or not for subscribers : today, front automatically archives the conversation for subscribers.
about 2 years ago in Workflows 0 Backlog

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
11 months ago in AI suggested replies (auto draft) 2 Will not do

Stripe Integration

It would be great to see the customer's products/subscriptions in Stripe without having to leave the conversation
about 2 years ago in Developer Platform 0 Backlog

Option to occasionally send immediately (speed up undo send delay)

Occasionally, I would like to speed up the delay. For example, when I'm actively on a call with someone and need to email them quickly.
over 3 years ago in Composer 2 Backlog