All ideas

Showing 1753

5 VOTE

Gitbook integration

https://www.gitbook.com/

about 2 years ago in New integration requests 1 Backlog

3 VOTE

Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.

over 1 year ago in Knowledge Base 1 Backlog

5 VOTE

Tags API: add ability to see and set 'Archived' property

1) The GET /tags list should include a flag to indicate whether a tag has been archived 2) There should be a way to archive a Tag via API

about 2 years ago in Core API 1 Backlog

5 VOTE

MUTE & SNOOZE

There are several threads I want to review at a later time but the back and forth keeps waking the conversation up. I can MUTE a conversation, then click over to archive, and then SNOOZE it to get my desired outcome. However, a Mute and Snooze sou...

about 2 years ago in Snooze / Triage - get to inbox 0 2 Backlog

4 VOTE

Vonage Integration

Use Vonage like Twilio to connect into WhatsApp. I'm not sure if this would be worth exploring as we look at expansion in Europe. Client in Germany brought this up.

over 1 year ago in Developer Platform 0 Backlog

8 VOTE

Show what Front Chat visitors are typing before they've sent their message

No description provided

over 3 years ago in Live Chat 1 Backlog

2 VOTE

Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.

10 months ago in Admin Experience / Workforce management 0 Backlog

5 VOTE

Shopify integration: sync Shopify data to Front

Bring Shopify data (orders, customers and products) so we can use it (not just a visual in a side window). For example, creating rules and tags based off Shopify tags would be amazing. We use tags in Shopify extensively and would love our conversa...

about 2 years ago in Existing integrations / Workflows 2 Backlog

3 VOTE

Drag email into different individual inbox

It doesn't seem like you can click an email and drag between individual inboxes in your Me section. I can change it in the inbox selector but that brings in the entire list of shared inboxes which is overwhelming. I just want to be able to click a...

over 1 year ago in Core Product Experience 0 Backlog

7 VOTE

Instagram channel — add link to DM / post / story in message

No description provided

almost 3 years ago in Existing integrations 1 Backlog

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