All ideas

Showing 1750

MUTE & SNOOZE

There are several threads I want to review at a later time but the back and forth keeps waking the conversation up. I can MUTE a conversation, then click over to archive, and then SNOOZE it to get my desired outcome. However, a Mute and Snooze sou...

about 2 years ago in Snooze / Triage - get to inbox 0 2 Backlog

4 VOTE

Vonage Integration

Use Vonage like Twilio to connect into WhatsApp. I'm not sure if this would be worth exploring as we look at expansion in Europe. Client in Germany brought this up.

over 1 year ago in Developer Platform 0 Backlog

2 VOTE

Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.

10 months ago in Admin Experience / Workforce management 0 Backlog

8 VOTE

Show what Front Chat visitors are typing before they've sent their message

No description provided

over 3 years ago in Live Chat 1 Backlog

3 VOTE

Drag email into different individual inbox

It doesn't seem like you can click an email and drag between individual inboxes in your Me section. I can change it in the inbox selector but that brings in the entire list of shared inboxes which is overwhelming. I just want to be able to click a...

over 1 year ago in Core Product Experience 0 Backlog

5 VOTE

Shopify integration: sync Shopify data to Front

Bring Shopify data (orders, customers and products) so we can use it (not just a visual in a side window). For example, creating rules and tags based off Shopify tags would be amazing. We use tags in Shopify extensively and would love our conversa...

about 2 years ago in Existing integrations / Workflows 2 Backlog

2 VOTE

Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...

10 months ago in Message templates 0 Backlog

3 VOTE

Linked Conversations support for Discussions

Managers may have an internal discussion about a task list pertaining to an email conversation. Rather than add the task list to the comments of the email conversation, they'd like to create a separate discussion for the task list and link that di...

over 1 year ago in Core Product Experience / Linked conversations 0 Backlog

3 VOTE

Improve handling of Forms as a channel, improve form field management

No description provided

over 1 year ago in Core Product Experience 0 Backlog

7 VOTE

Instagram channel — add link to DM / post / story in message

No description provided

almost 3 years ago in Existing integrations 1 Backlog

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