All ideas
Sort by:
Trending
Status:
Showing 1789
22
VOTE
3
VOTE
43
VOTE
37
VOTE
[KB insights] Front Analytics Reporting for Knowledge Bases
Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
0
Backlog
10
VOTE
Notify me when and why my Front webhood gets disabled
Our webhook has been disabled twice now and we have no idea why. We've had two engineers go thru all our webhook logic to make sure we're returning the correct response. This goes down and we often don't notice for a few days, and our data gets ou...
0
Backlog
62
VOTE
2
VOTE
More granular permissions - disable field editing or other actions such as "reply"
Disable field editing to keep single source of truth in CRM as native sync from Hubspot or Salesforce for example are only one way batches. So if a user edits a contact field this wont be reflected in hubspot and when the next batch syncs, their c...
0
Backlog
2
VOTE
5
VOTE
28
VOTE
[accuracy] AI tagging accuracy improvements (more training, negative/positive reinforcement, audit ...)
Actions requests from the admin to improve the accuracy Guidance to write good tag description Suggest negative reinforcement for AI tagging (either raising it to the admin or training the AI) Let user flag good examples of conversations that shou...
0
Backlog