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Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.
about 2 years ago in CSAT - Customisation - Survey / CSAT - Customisation - survey - Link 0 Backlog

Select signature when autoreplying

Select signature when using the [Reply with a message template] rule or macro action.
over 3 years ago in Auto-reply 0 Backlog

Pass custom conversation fields through Front Chat SDK

I'd like to be able to pass custom conversation fields through the Front Chat SDK. Currently it only allows me to pass custom contact fields through. This is problematic because sometimes the fields will be specific to that conversation, and I don...
over 1 year ago in Live Chat 0 Backlog

Add a chat widget landing page to the chat widget

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.
over 2 years ago in Live Chat 0 Backlog

Change sender line name back to my actual name instead of "Me"

It is very difficult to find emails when they are all listed as "Me". Can we please change them back to the name?
about 2 years ago in Core Product Experience 0 Backlog

Core API: Delete Channel endpoint

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...
about 1 year ago in Core API 0 Will not do

Exclude Tags from Views

Currently, creating a view allows you to include certain tags within the view, but does not present an opportunity to exclude specifics tags. Excluding tags can be useful in a scenario where you want to view the majority of content, with only a fe...
almost 2 years ago in Tags 0 Backlog

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
9 months ago in AI suggested replies (auto draft) 2 Will not do

Rules: Condition to detect if an email was auto-generated

As an admin, I would like to create a rule that detects auto-generated emails (such as those sent via mailing lists, auto-replies, etc), and treat these message with a different priority to messages sent by humans. Ideally, I would have a rule con...
over 1 year ago in Rule conditions 0 Backlog

Ability to export contacts and accounts from a specific contact list

No description provided
over 3 years ago in Export 1 Backlog