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Knowledge base: put title of article in url (instead of article id number)

For SEO and UX purposes put the title of article in the URL. For instance: https://help.front.com/en/articles/getting-started-with-knowledge-base instead of https://help.front.com/en/articles/2564

over 1 year ago in Knowledge Base 0 Backlog

6 VOTE

Change sender line name back to my actual name instead of "Me"

It is very difficult to find emails when they are all listed as "Me". Can we please change them back to the name?

almost 2 years ago in Core Product Experience 0 Backlog

6 VOTE

Allow multiple accounts per contact

We have clients who own multiple businesses. It would be very useful if a single Contact could be associated with multiple Accounts. This would allow our Contacts organization in Front to better match reality.

almost 2 years ago in Accounts Manager 0 Backlog

5 VOTE

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.

over 1 year ago in Admin Experience 2 Backlog

4 VOTE

Asana Integration Option to Suppress Reopen on Task Completion

For some workflows, it is more desirable to keep conversations closed after task completion.

over 1 year ago in Existing integrations 0 Backlog

3 VOTE

Drag email into different individual inbox

It doesn't seem like you can click an email and drag between individual inboxes in your Me section. I can change it in the inbox selector but that brings in the entire list of shared inboxes which is overwhelming. I just want to be able to click a...

12 months ago in Core Product Experience 0 Backlog

2 VOTE

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies

8 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

3 VOTE

Linked Conversations support for Discussions

Managers may have an internal discussion about a task list pertaining to an email conversation. Rather than add the task list to the comments of the email conversation, they'd like to create a separate discussion for the task list and link that di...

12 months ago in Core Product Experience / Linked conversations 0 Backlog

3 VOTE

Improve handling of Forms as a channel, improve form field management

No description provided

12 months ago in Core Product Experience 0 Backlog

11 VOTE

ATP for attachments

Should support Dynamic Delivery

over 3 years ago in Email channels 0 Backlog

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